Win the direct booking. Then win the stay.
Capture booking inquiries on your site, LINE, and Telegram. Be the concierge guests reach for during their stay.
Common challenges
Patterns we hear from teams in this industry every week.
OTA commissions kill margins
Booking.com, Agoda, Expedia take 15-25%. Every direct booking you capture is profit you keep.
Multi-language guests
Asian boutique hotels serve travelers from Thailand, China, Japan, Korea, the Middle East — all in one weekend.
In-stay anxiety
Late check-in, broken AC, restaurant reservation — guests need quick answers without calling reception twice.
How BXLivechat helps
Concrete ways the platform addresses each challenge.
Direct-booking widget
Capture inquiries before they hit Booking.com. Answer pricing, availability, and amenity questions instantly.
LINE concierge for stayed guests
Send the QR code at check-in. Guest adds your LINE OA. From there: concierge in their language for the rest of the stay.
Multilingual support
Same widget, 50+ languages with RTL for Arabic guests. Auto-detected from browser.
Routing by department
Reservation questions to bookings team, in-stay questions to concierge, after-stay to feedback team.
Klong Bangkok Suites
Boutique hotel chain (8 properties, 240 keys)
The challenge
Klong Bangkok Suites was paying 19% average commission to OTAs, with only 22% direct bookings. Their LINE OA was technically connected but agents missed messages.
How BXLivechat helped
BXLivechat unified the website widget and LINE OA into one inbox. Reservation team replies to availability questions in <2 min. Guests scan a QR for LINE concierge.
Results
Every direct booking is roughly $24 we don't pay to Agoda. Last year that added up to about a million baht. The widget paid for itself in the first month.
Features that matter most for Hospitality
LINE OA at check-in
QR code on every guest sheet. One tap, lifetime concierge access.
Multilingual auto-detect
Guest writes in Korean — agent sees the original plus a translated version.
Department routing
Reservations, concierge, F&B, housekeeping — each have their own queue.
VIP tagging
Tag a guest as VIP and they bypass the queue with a colored highlight in the inbox.
Talk to every visitor, today.
Set up takes 5 minutes. Free forever for the first agent. No credit card required.