Everything in one platform.
From your first chat to a 50-agent operation, BXLivechat scales with you. 82 features across 10 capability areas, all included.
Messaging
Real-time conversations with all the polish your team needs.
Sub-100ms delivery
WebSocket with polling fallback for any network.
Typing indicators
See visitors typing — and sneak-peek their draft.
Read receipts
Know exactly when your message lands.
File sharing
Images, PDFs, and any file up to 10 MB. Magic-byte verified.
Rich messages
TEXT, IMAGE, BUTTON, CARD, CAROUSEL, QUICK_REPLY, FORM types.
Also included in Messaging
- Emoji & reactions — built-in emoji picker on the widget
- System messages — chat assigned, transferred, ended, rated
- Per-message metadata — attach JSON to render buttons, quick replies, cards
Multi-channel inbox
Talk to every visitor where they already are. One inbox, every channel.
Web widget
Embed in 1 line. Shadow DOM isolated. Under 40 KB gzipped.
Telegram
Topic-per-chat in supergroups. Reply from Telegram, sync to dashboard.
Bot API
Token-authenticated REST. Build any integration.
Webhooks
12 outbound events. HMAC-signed. 5 retries with exponential backoff.
Direct link
Share a URL — no widget required. Great for email signatures.
Also included in Multi-channel inbox
- LINE OA — connect LINE Official Account, rich messages supported (Q3 2026)
- Email & SMS — reply over email or SMS (Q3 2026)
- Facebook, WhatsApp, Instagram — channels reserved, roadmap H2 2026
Routing & queue
Smart, configurable routing that scales from 1 agent to 100+.
Auto least-busy
Default mode. Sends each new chat to the agent with the fewest active chats.
Round-robin
Distributes chats evenly across all online agents.
Manual pickup
Every chat enters the queue. Agents pick when they're ready.
Group priority
Set routingPriority per group. Sales > Support > Billing — your call.
Bot timeout
Auto-transfer chats from bot to humans after N minutes of inactivity.
Also included in Routing & queue
- Live queue position — visitors see their queue position in real-time via Socket.IO
Team collaboration
Built for multi-agent teams from day one.
Internal notes
Discuss visitors privately. Visible only to agents.
Transfer & assign
Hand off to specialists with full context preserved.
Take over
Supervisors can take over any chat from any agent.
Groups & departments
Sales, support, billing — agents in multiple groups.
Agent status
Online, away, offline. Auto-detect via heartbeat.
Also included in Team collaboration
- Concurrent chats — configurable max simultaneous chats per agent
- Attendance tracking — login/logout sessions logged for managers
Bots, AI & automation
Save hours every day with smart routing, triggers, and bots.
Bot API
Full REST API with 6 endpoints. Bearer token auth. JSON in, JSON out.
Bot to human handoff
Bots transfer to human groups in 1 API call. Context preserved.
Canned responses
Type # to insert. Per-team and per-agent libraries.
Auto-responders
Greet visitors with welcome message based on widget config.
Webhook events
Subscribe to chat:new, message.sent, chat.transferred and 9 more.
Also included in Bots, AI & automation
- Self-documenting — GET /api/bot/docs returns a full system manifest, LLM-friendly
- Routing rules — auto-send chats to the right team based on group priority
- Business hours — per-group + per-user, day-of-week, custom timezone
- Promotions — pre-chat and post-chat banners with image, link, schedule
Visitor intelligence
Know who's on your site — before they even type.
IP geolocation
Country, city, region detected from visitor IP.
Browser & OS
Detect Chrome, Safari, Firefox; Windows, macOS, iOS, Android.
Page tracking
Current page, referrer, total pages viewed across sessions.
Sneak-peek
Agents see what visitors are typing — before they hit send.
Real-time presence
See visitors browsing your site in real-time. Identify hot leads.
Also included in Visitor intelligence
- Custom data — pass arbitrary JSON to the widget (user_id, plan, cart_value)
- Visitor history — every chat, page view, file ever uploaded — preserved
- Banning — ban abusive visitors by IP, optional auto-expiry
Widget customization
30+ knobs to make the widget feel native to your brand.
Theme & colors
Primary, text, background — match your brand exactly.
Position
Bottom-right, bottom-left, anywhere — your call.
Dark mode
Auto-switch with system preference, or force light/dark.
Pre-chat form
Collect name, email, custom fields before chat starts.
JavaScript API
open(), close(), toggle() — programmatic control.
Also included in Widget customization
- Custom CSS — inject any CSS into the Shadow DOM
- Custom translations — override any string, your tone, your voice
- Post-chat survey — star rating + open comment, CSAT in your reports
- Allowed domains — lock the widget to your domains, prevent embed theft
- Hide launcher — use BXLivechat.open() to launch from your own button
Reports & analytics
Know what's working and what to improve. 7 reports out of the box.
Chat volume
Hourly, daily, weekly, monthly trends. Group by channel or agent.
Response times
First response, resolution time. Per agent and per group.
CSAT surveys
Average rating, distribution, optional comments.
Bot performance
Bot vs human resolution rate. Transfer rate. Average handle time.
Agent performance
Chats handled, response time, satisfaction by agent.
Also included in Reports & analytics
- Tags analytics — top tags, volume per tag, detect emerging issues
- Transfers — why chats transfer, which group → which group
- Top domains — where do your visitors come from?
- Idle detection — auto-flag agents who haven't sent a message in N minutes
- Export to CSV — pipe data into Tableau, Looker, Metabase
Supervisor & monitoring
Built for managers who need eyes on the floor.
Live agents
See who's online, away, offline — and what they're handling.
Live chats
Stream every active chat in real-time. Spot fires fast.
Live queue
Watch the queue grow and drain in real-time.
Chat search
Search every chat ever — by message content, visitor, agent, tag.
Audit log
Every admin action logged. Who, what, when, from where.
Also included in Supervisor & monitoring
- Live visitors — every visitor on your site right now: country, page, device
- Chat timeline — replay any chat with full event timeline, perfect for QA
- Supervisor API — read-only API token, build dashboards on top of your data
Security & compliance
Enterprise-grade from the first byte.
AES-256 encryption
At rest. Keys managed by AWS KMS with annual rotation.
TLS 1.3
All traffic in transit. HSTS preloaded.
PDPA & GDPR
Built for global compliance. Signed DPA on request.
Multi-tenant isolation
Every query scoped by organization_id. Cross-tenant leaks impossible.
RBAC roles
OWNER > ADMIN > AGENT > CHATBOT. Enforced server-side.
Also included in Security & compliance
- Rate limiting — per-IP and per-user, Redis-backed sliding window
- Webhook signatures — HMAC-SHA256 on every payload
- Audit trail — every sensitive action logged to MongoDB, exportable
Compare the channels
What's live today vs. what's on the roadmap.
| Channel | Status | Version |
|---|---|---|
| Web widget | Live | v1.0 |
| Bot API | Live | v1.0 |
| Webhooks | Live | v1.0 |
| Telegram | Live | v1.0 |
| Direct link | Live | v1.0 |
| LINE OA | Coming soon | Q3 2026 |
| Coming soon | Q3 2026 | |
| SMS | Coming soon | Q4 2026 |
| Facebook Messenger | Coming soon | Q4 2026 |
| WhatsApp Business | Coming soon | Q4 2026 |
| Instagram DM | Coming soon | Q4 2026 |
Talk to every visitor, today.
Set up takes 5 minutes. Free forever for the first agent. No credit card required.