100 agents, one platform, zero compromise.
SSO, role-based access, audit logs, signed DPAs, on-premise option, and a dedicated success manager. Built for security, scaled for volume.
Common challenges
Patterns we hear from teams in this industry every week.
Procurement is a gauntlet
Security review, legal review, DPA, vendor questionnaire — startups can't get through, enterprises don't bother trying with the wrong tool.
Scale strains everything
300 agents need RBAC, audit logs, SSO, custom retention, and SLAs that hold under load.
Compliance is non-negotiable
PDPA, GDPR, HIPAA, PCI-DSS, SOC 2 — at enterprise scale you're checking every box on every audit, every quarter.
How BXLivechat helps
Concrete ways the platform addresses each challenge.
SSO + RBAC + SCIM
Google Workspace, Okta, Azure AD. Roles for agent, supervisor, admin, auditor. SCIM for automated provisioning.
Audit-grade logs
Tamper-evident, exportable, retained per policy. Every action linked to user, timestamp, and IP.
Signed DPA + sub-processors list
Public sub-processor registry, GDPR-compliant DPA available within 24 hours of request.
On-premise / private cloud option
Run BXLivechat in your own VPC or air-gapped DC. We provide the Helm chart and a dedicated ops engineer.
Meridian Capital Group
Mid-market financial services (lending, leasing, insurance)
The challenge
Meridian was running on a 2012-era live chat platform that couldn't scale past 200 concurrent agents, didn't have SAML SSO, and required 18-day deployment cycles.
How BXLivechat helped
We delivered an on-premise deployment in their AWS account, integrated with Okta SSO, audit logs streamed to Splunk, custom retention per data class.
Results
Procurement, InfoSec, and Legal all signed off in 6 weeks — that's a record for us. The on-premise option was the unlock.
Features that matter most for Enterprise
SAML SSO + SCIM
Okta, Azure AD, Google Workspace. Automated user lifecycle.
On-premise / private cloud
Helm chart, your VPC, your data residency. We provide ops support.
Audit log streaming
Splunk, Datadog, S3 — your SIEM, your retention, your compliance.
Custom DPA + sub-processor list
Negotiable contracts, transparent vendor list, breach notification SLAs.
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