Every chat is a chance to close the sale.
Cut cart abandonment, reply to questions in seconds, and unify Shopify, LINE OA, and your own site into one inbox.
Common challenges
Patterns we hear from teams in this industry every week.
Cart abandonment
Visitors leave the moment they hit a question your FAQ doesn't answer. Static product pages can't close the sale.
Multi-channel chaos
Customers ping you on LINE, Instagram, your widget, and email — agents tab-hop between five different inboxes.
Slow response = lost orders
Conversion drops 7% per minute of waiting. Mobile shoppers don't wait — they move to the next store.
How BXLivechat helps
Concrete ways the platform addresses each challenge.
Cart-aware triggers
Detect when a visitor lingers on checkout and proactively offer help with a discount or human handoff.
Unified inbox
Web widget, LINE OA, Telegram, and email — every channel lands in one queue with the customer's order history attached.
Bot for the boring stuff
Tracking numbers, return policy, store hours — answered instantly without taking an agent away from a buying customer.
Agent shortcuts
Type # to drop in product specs, sizing charts, or your top 20 canned responses with merge fields auto-filled.
Sora & Bloom
Multi-brand cosmetics & fragrance retailer (12 brands, 4,800 SKUs)
The challenge
Sora & Bloom was juggling LINE, Instagram DMs, Shopify chat, and email — losing roughly 4 in 10 high-intent shoppers because no one could reply within the 5-minute window.
How BXLivechat helped
We migrated all 4 channels into the BXLivechat unified inbox with cart-abandonment triggers. The team built 32 canned responses with merge tags pulling from Shopify.
Results
We used to lose deals because we couldn't answer "is this in stock in size M" fast enough. Now an agent (or our bot) replies in under 30 seconds.
Features that matter most for E-commerce
Shopify / WooCommerce sync
Order data inline in every chat — see what they bought, what they're carting, and their lifetime value.
Pre-chat survey
Capture name, email, order number before the agent picks up. No more "can I get your order ID?"
Triggered messages
"Need help finding your size?" after 30s on a product page. Convert browsers into buyers.
Bot handoff
Bot answers tracking questions instantly, hands off to a human only when needed.
Talk to every visitor, today.
Set up takes 5 minutes. Free forever for the first agent. No credit card required.